Call Center Inbound/Outbound CSR
We are looking for excited, energetic, positive, culture driven, CSR to join our growing Team. With over 88 years in business, we pride ourselves on being the top-rated HVAC & Plumbing Company in Marin and Sonoma County. Our (BBB A+) & (Pacific Sun Best of Marin) ratings are a result of having the absolute best employees in the industry.

Position Summary

The CSR Provides effective and efficient customer service for internal and external customers by using excellent, in-depth knowledge of company services as well as communicating effectively with team members within the customer service department.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Manage and answer heavy volume of incoming calls, direct to appropriate person

• Answer every call with a greeting, your name, and a positive tone

• Identify and access customers’ needs to achieve customer satisfaction

• Provide knowledge of services and “quoted fees”

• Follow scripts to properly qualify each booked call – note all necessary information in job summary

• Create new work orders schedule and coordinate calls according to the company priority guidelines

• Update customer information in Service Titan during and after each call

• Schedule QR/Call Backs – When a customer requests to speak to a manger follow appropriate procedures, notify appropriate managers

• Outbound when no incoming calls, and to fill the schedule as needed

• Open/Close office – check and call back night service

• Work Order Check

• Performing other work-related duties as assigned

Qualifications

• Customer service oriented
• Culture Driven
• Strong problem-solving skills
• Ability to multitask
• Able to use a CRM software

Benefits

• Top pay, plus incentives (DOE)
• Paid for culture building trips
• 100% paid health insurance for employee
• 100% paid disability insurance for employee
• 401K with 100% matching plan up to 4% after one year
• 56 hours of FTO time 0-2 years employed
• 3 Sick Days Annually
• Company provided training

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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