Build your career at SunValley! SunValley, the largest U.S. provider of Cut Flowers, needs a Entry Level Help Desk Technician to join the IT Department. SunValley, one of the largest employers in Humboldt County, provides competitive compensation, and full benefits including; vacation, sick time, vision, medical, life, dental and 401K.

We are seeking a skilled and motivated individual to join our team as an Entry Level Help Desk Technician. The ideal candidate will have a passion for technology and a desire to provide exceptional customer service to our clients.
Responsibilities:

• Provide technical support to end users over the phone, email, or in person
• Troubleshoot hardware and software issues and escalate to senior technicians as needed
• Install, configure, and maintain hardware and software for end users
• Create and maintain documentation for help desk processes and procedures
• Provide basic network support including user accounts, permissions, and access rights
• Monitor help desk ticketing system and provide timely resolution to issues
• Collaborate with other IT team members to ensure high-quality customer service

Requirements:

• High school diploma or equivalent
• Experience working with Windows operating systems and Microsoft Office applications
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Excellent problem-solving and analytical skills
• Willingness to learn and take on new challenges
• Basic understanding of networking concepts and protocols is a plus

QUALIFICATIONS:
- Bilingual, written and verbal, in Spanish and English. (Non essential)
- Proven ability to work independently, discretely, and handle confidential information.
- Ability to analyze problems and make decisions with minimal management intervention.
*Able to Work FLEXIBLE HOURS (Including Weekends)
*Reliable TRANSPORTATION.
*Perfect Attendance

Also worth noting is the occasionally physical nature of the role as they may have to lift and carry heavy equipment.

This Organization Participates in E-Verify.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Relevant: 2 years (Required)

Work Location: One location

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