RURALBAND, a Prince George Electric Cooperative(PGEC) subsidiary, is looking for an experienced General Manager to join our team as we build a “world class” gigabit fiber-to-the-home (FTTH) network. The General Manager will report to the President/CEO and serve as the RURALBAND team’s leader while also effectively working with the community, local/state officials, vendors, and contractors. This position is responsible for meeting project deadlines while ensuring subscriber satisfaction and profitability.

RURALBAND is presently in the process of building Fiber-to-the-Home (FTTH) internet access to six counties in Southeast Virginia. These capital builds are funded by state and federal grants to provide FTTH broadband to over 20,000 underserved homes and businesses.

Responsibilities and Essential Job Functions

• Manages and directs operations and activities of PGEC’s Fiber to the Home subsidiary RURALBAND, including hiring and managing employees, preparing reports, budgeting, reviewing and executing vendor contracts, maintaining public relations, marketing services, and managing assets.
• Researches new and emerging technologies to further the goals of the company. Evaluates new business and expansion opportunities and recommends new services to the CEO. Executes plans to expand service offerings and areas for expansion approved by the CEO and PGEC’s Board of Directors.
• Plans, directs, and oversees all lines of broadband business to ensure profitability and subscriber satisfaction.
• Operates and maintains the FTTH network within the financial projections and approved budget. If modifications are required, develop budget/plan amendments with financial analysis for CEO and board approval.
• Establishes and implements goals within guidelines established by the CEO.
• Ensures operations comply with applicable federal, state, and local regulations. Also ensures compliance with grant, loan, and other funding covenants and requirements.
• Represents the company with regulatory agencies, legislative bodies, and industry associations.
• Promotes and maintains a safe working environment and observes all safety rules.
• Supports PGEC’s: Mission, Core Values, Vision, Bylaws, Guidelines, Policies/Procedures, and Philosophies to effectively serve and support cooperative members and subsidiary subscribers.
• Regularly confers with employees by providing assistance as needed.
• Works closely with RURALBAND’S personnel to ensure overall success.
• Maintains positive and productive relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of the position. Work with consultants as required ensuring the success of the FTTH deployment and ongoing operations.

Other Duties: The above statements are intended to describe the general nature and level of work being performed in this job. This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for personnel in this position.

Authorities: The General Manager of RURALBAND has the authority to take whatever action is deemed advisable or necessary, subject to the policies or general rules provided by the CEO. Supervision over this position is general in nature, relying heavily upon the competency and accountability of the General Manager of RURALBAND, who is expected to work independently. The General Manager - RURALBAND is expected to keep the CEO and Board informed of progress and potential problems, apply guidelines and obtain approval for deviation from guidelines.

POSITION REQUIREMENTS:

A Bachelor’s degree in a related technical field is required. Technical Certifications preferred.

Must have 5 years of management /supervisory experience with a preference for Telecommunications Field Operations, Fiber Construction, Project Management, Outside Plant, or ISP operations. Consideration will be given to those with exemplary experience and successful performance in retail fields outside of telecommunications if the candidate demonstrates creative problem-solving, critical thinking skills, and leadership abilities.

GIS experience is preferred.

Required Knowledge, Skills, and Abilities:

• Must have experience marketing internet and telecommunications services; developing and managing business partner relationships; developing and leading a high-performing team in a positive work environment, and working with and understanding fiber plant construction methods and processes.
• Must have advanced knowledge of market offerings, product pricing, networking technologies, VoIP, and fiber technologies.
• Be a successful “project manager” able to work effectively with multiple parties (contractors, employees, community members, vendors). “Leading by example” with the ability to balance multiple priorities and competing interests is also critical to this role.
• Demonstrated ability to manage and direct an FTTH organization, including but not limited to establishing and implementing policies, procedures, organizational structures, staffing, processes, and management reporting and controls.
• Works well as a team player while also serving in a leadership role. Consistently utilizes interpersonal skills with staff, customers, contractors, and the general public.
• Exhibits critical thinking and problem-solving; a high degree of accuracy with attention to detail
• Must be knowledgeable about budgeting, general accounting and fiscal management practices, and business operating systems. Must have a thorough understanding of financial principles; be able to evaluate fiscal and financial information and achieve positive financial results.
• Must be effective in dealing with human/public relations in various business circumstances, including inside personnel of both PGEC and RURALBAND, as well as outside personnel (customers, public, vendors, contractors, community leaders, etc.); this includes strong negotiation and conflict resolution skills.
• Ability to work long and irregular hours under pressure conditions; while maintaining a positive, productive work environment adept at managing changing priorities.
• Understands the concept of providing quality services to our members and subscribers and agrees to maintain a continuing commitment to superior customer service.
• Must maintain a valid Driver’s License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, talk, and hear. The employee frequently is required to walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to sit, climb, or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location

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