Manage large amounts of incoming calls. Provide accurate and valid information by using the right methods/tools. Previous customer service experience preferred.

Previous clerical experience and (1) one-year experience in a warehouse environment required. Above average telephone skills with experience focusing on

Works diligently in partnership with the Operations Management in the implementation of such process improvements.

Provide technical assistance to help desk teammates and end-users with complex network, hardware and software issues. Working knowledge of SD-WAN technologies.

*Updates job knowledge* by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational