Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Sr Manager, Product Performance Manager leads the team evaluating product performance for Device Financing, Trade-In, Subsidy and Early Upgrade products. This leader will execute the vision, design, and reporting roadmap to ensure products meet performance and profitability targets including setting Trade Values to deliver target margins. Additionally, this leader’s team will maintain a deep understanding of each the product’s design enabling analysis of harvested data for reasonableness. This position reports to the Product Management Director supporting these products: Equipment Installment Plan, JUMP On Demand Lease, Purchase on Installment Plan, No Service EIP, T-Mobile Trade, Metro Trade, JUMP Upgrade, and TfB Device Subsidy. This leader will need to be highly collaborative with the Sr Manager Device Financing and Sr Manager Trade & Upgrade leaders and build strong and productive relationships with our FinPro, IDS, FP&A, Reverse Logistics, and D&SC Analysis teams.

Responsibilities:

• Works in collaboration with Director to develop strategy, plan, goals (outcomes) for product suite.
• Collaborates extensively with back office, marketing, logistics, finance, and data warehouse teams to create accurate reporting and execute analysis enabling leadership to make informed decisions.
• Overall lead in providing financial and metric information to the product governance processes
• Regularly assess market conditions for sale of used devices analyzing trends which could drive prices up or down for high volume make/models
• Monitor performance of our 3rd Party vendor’s Device Valuation Service ensuring data being used to recommend Trade Values is reasonable
• Monitor Reverse Liquidations sales trends for use in forecasting
• Partner with device planning, FP&A, and promotions to forecasts Trade volumes
• Set team goals and routinely meet with each team member assisting with removal of roadblocks, aid in creative thinking through problems and ensuring leadership requests are delivered.
• Partners with Product Managers on product enhancements ensuring impacts to metrics are considered and development requirements outlined
• Incorporate these trends along with actual sales data to forecast trade sales in the future setting trade values given customers at levels that achieve our margin goals
• Assist direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.
• Regularly observe and create opportunities to observe direct reports and note positive, as well as constructive feedback. Share and review feedback with your direct reports in a timely manner.
• Hire, manage, and develop a team of high performing managers and individual contributors.
• May be required to serve or execute the role of Product Manager for a specific product or group of products.
• Effective and efficient communication with Leadership (written and verbal), while employing a high degree of collaboration and influence.
• Approve time off requests, expenses in a timely manner for direct reports.
• Ensures direct reports complete required trainings and certifications in timely manner.

Qualifications:

• 7+ years of relevant Product Management experience in the wireless industry
• 2 – 4 years of experience managing teams in direct reporting relationship
• Experience in delivering large and complex business/technology initiatives.
• Bachelor’s Degree in Computer Science, Engineering, Business, Finance or equivalent experience.

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Washington Pay Range : $175,400.00 - $237,300.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.