About us

Fire & Water is a small business in Retail Smoke Shop Essential Products. We are bold, Fast-paced, and social in an industry that brings balance. Our goal is to provide authentic and excellent customer service.

Fire and Water is a neighborhood smoke shop. For over 10 years we have been providing the highest quality customer service for cannabis smoking essentials, CBD, and herbal supplements. We have a team player atmosphere and strive to support one another for the success of all.

We are looking for a Retail Team Member for our Ashland and Medford location who can provide top notch, one of a kind, premium customer service. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify customer needs and answer questions about our products and recommend solutions. The right person for this position will have positive attitude and be a team player with an abundance of product knowledge. A desire to promptly resolve potential customer issues will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and wanting to come back.

Responsibilities

• Greet and direct customers
• ID for age verification
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure shelves are fully stocked and faced
• Maintain the stores cleanliness
• Manage returns of merchandise
• Coordinate with Team Members to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Stay up-to-date with new products

Skills

• Proven work experience as a Retail Sales Representative, Customer Service Associate or similar role
• Understanding of the retail sales process
• Understanding of retail merchandizing
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• High school degree
• Trouble Shooting
• Computer Skills: email, Adobe, Google Docs, web research, social media
• Organized
• BA in Marketing or related field is a plus

Benefits

• Tips
• Team Member discount

Specific Requirement

• Be 21 years or older
• Motivated
• Positive Outlook on life
• Get along with others
• Good communication
• Have reliable transportation
• Able to work at both location
• Team Player

Store Locations

1658 Siskiyou Blvd, Ashland, Or 97520

450 Highland Dr, Medford, Or 97504

Social Media

IG: @ fireandwatersmokeshop

Facebook: https://www.facebook.com/fwglass

Job Type: Full-time

Pay: From $13.75 per hour

Benefits:

• Employee discount

Shift:

• 12 hour shift
• 4 hour shift
• 8 hour shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• At least 21 years or older?
• Available to work at both locations, Medford and Ashland?

Education:

• High school or equivalent (Required)

Experience:

• retail customer service and merchandizing: 1 year (Required)
• Cannabis smoking products and nicotine vaping knowledge: 1 year (Required)

Work Location: One location

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