Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over 100 countries and all seven continents relies on a staff of dedicated experts — and you could be one of them!

So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!

Position Summary
Support Small Group Journey Travel Consultants by handling administrative related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Agents and Destination Management Companies (DMC) regarding any booking related functions.

Responsibilities and Accountabilities
Assist Small Group Journey Travel Consultants with the following tasks:

• Custom extensions as identified by the Travel Consultant, coordinate with DMC, produce custom extension itineraries
• Notify and collect payment for all bookings with balances past due
• Call guests/Travel Agents to collect missing information and itinerary details
• Enter all data from Guest Information Forms into reservation system including but not limited to passport, medical conditions and flight information
• Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed
• Identify gaps in services as a result of flight information received and action accordingly
• Review Travel Consultant Quality Check and Insurance Reports and action in a timely manner

Prepare correspondence emails for the Travel Consultant when advised through Product Memos etc.
Coordinate Signature Program Design Your Day follow up and send advising recaps to DMC
Work directly with the guest/Travel Agent answering general questions not related to sales/revenue generated items
Assist Guest Relations when post tour issues require investigation into historical documentation
Front desk coverage as needed
Special projects or other related duties as required

Skills and Abilities

• Professional verbal/written communication skills and phone demeanor
• Strong multi-tasking skills and flexibility required
• Detail oriented with excellent organizational skills
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
• Must be able to perform basic mathematical computations
• Must read/write/speak English

Education and Experience

• High School Diploma required
• Travel School, College Degree or related experience preferred
• Special Requirements
• Evening, weekend and approved overtime may be required

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Downers Grove, IL 60515: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you traveled internationally? If so, please list.
• Are you fluent in any other languages? If so, please list.
• What is your desired salary or hourly rate?
• How many years of Travel Industry experience do you have?

Work Location: Hybrid remote in Downers Grove, IL 60515

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