TThis individual is a key sales and client service position with strong potential for growth within this unique social enterprise. The successful candidate will be client-focused, adaptable, passionate about fashion, style, and sustainability. Detail-oriented and a self-driven multi-tasker, this person will thrive in a fast-paced environment assisting with consignor relations; processing, pricing, and displaying of consignment inventory.

What You Get to Do Every Day:

• Drive sales through engagement of clients, suggestive selling and sharing product knowledge.
• Provide a high level of service while navigating multiple guest journeys simultaneously.
• Build GMC loyalty by delivering best-in-class guest service.
• Carefully review and process inventory to ensure every item is up to our high-quality standards.
• Demonstrate active listening and evaluation skills to qualify and nurture consignor relations.
• Flex between roles in the GM enterprise.
• Educate guests on the CLA mission.
• Connect with community and have fun.

What You Bring to the Role:

• A desire to grow your leadership career.
• Passion about authentic guest services and the ability to establish trust.
• Thrive in a dynamic, fast paced work environment.
• Motivated by a desire to excel and drive sales.
• An ability to use technological tools with ease or willingness to learn.
• Your own unique style and forward thinking.
• An ability to create an inclusive positive atmosphere.
• Growth of consignor and shopper base.

The Gold Mine retail stores are recognized as vibrant and eclectic stores for fashion, books, housewares, electronics, sports gear, children’s wear, music, shoes, furniture, artwork, and a host of all things “Sun Valley.” The Gold Mine Consign store specializes in women’s fashion and accessories. The Gold Mine Stores not only generate operating funds for The Community Library Association, they are also key social and cultural hubs that encourage community sustainability by recovering and reselling secondhand goods.

DUTIES AND RESPONSIBILITIES

The successful candidate will possess excellent customer service and communication skills, a sharp eye for fashion trends and brands. Solid computer skills to operate both the front-end retail and the back-end consignment portions of the business.

Work and training are supervised and evaluated by the Gold Mine Consign manager through supervisory conferences, hands on training, observation of work procedures, and annual performance evaluations. The consign retail associate will:

• Assess and select consignment items from consignors to include in the consignment stores inventory
• Complete consignment process, including listing and sales using the Liberty point of sale
• Work with customers to select outfits and give fashion advice
• Research and price the consignment items
• Provide impeccable customer service
• Actively engage in on-the-job training
• Complete assigned tasks in a timely manner
• Provide feedback on processing to help maximize safety and efficiency
• Actively engage in tracking performance measures
• Regularly check and conduct work related communication through a CLA-sponsored email account and Microsoft Teams
• Attend all department and CLA meetings

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Work occurs primarily indoors and involves a moderate level of physical activity, including walking, stooping, reaching, standing, lifting and moving a wide variety of materials (up to 30 pounds; heavier items must be team lifted). This position requires a high degree of interaction with the public.

REQUIRED QUALIFICATIONS

• Demonstrated ability to work in a team
• Demonstrated ability to communicate with coworkers and supervisor.
• Demonstrated ability to provide excellent guest service and remain courteous in challenging situations.
• Demonstrated research skills and ability to identify and price donated items.
• Demonstrated problem solving skills.
• Demonstrated ability to contribute to a spirit of diversity and inclusion consistent with the library’s aims.
• Computer skills, including data entry, retail sales, and communications.
• Demonstrated ability to work in a fast-paced work environment.
• Bilingual skills in English and Spanish are advantageous.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
Staff are expected to be vaccinated and abide by local and organizational health policies.

Education:

• High school or equivalent (Preferred)

Experience:

• Fashion retail: 1 year (Preferred)

Language:

• any language other than English? (Preferred)

Work Location: One location

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