BankProv
After nearly 200 years in the business, we want to be more than just your average bank. With a tech-driven mindset, we seek to challenge the status quo of the traditional banking world and deliver a better, “future-ready” banking experience for our clients. Today, we’re an adaptive and technology-first, commercial bank supporting businesses across emerging markets like Digital Assets, Banking as a Service and Renewable Energy.
BankProv is an EOS (Entrepreneurial Operating System) company. We share an entrepreneurial spirit, we’re curious, we embrace change, and we challenge ourselves to stretch beyond our comfort zones to create the future of banking.
Position Summary:
The Senior Relationship Banking Specialist is responsible for providing extraordinary customer service both internally and externally by taking a personal interest, developing relationships, and creating a positive experience with each customer. Provides assistance to each customer to determine their financial needs as well as handle day to day transactions. Ensures operational efficiency and quality standards are met demonstrating compliance with all State, Federal and other applicable bank regulations. In addition will perform select supervisory functions as needed.
Essential Job Functions:

• Provides exceptional customer service building rapport and relationships.
• Strives to guarantee customer satisfaction by engaging with customers to welcome them, personalize the experience and determine the best way to serve them.
• Embraces the Bank’s mission, CORE values and cultural foundation by taking personal initiative and setting a positive example for others to emulate.
• Assists other team members so the bank is represented in a favorable light and actively contributes creative ideas for constant improvements.
• Promotes the banks products and services.
• Processes financial transactions, practices sound cash handling processes and answers inquiries and/or resolves simple to complex concerns on customer accounts.
• Attends mandatory training and/or online assignments for regulatory compliance as scheduled.
• Understands and observes all security and regulatory banking requirements to maintain compliance within State and Federal guidelines.
• Answers questions on customers’ accounts.
• Supervisory functions as needed for reviewing and approving transactions, as well as opening and closing the branch as needed. Also, will support Sr. Relationship Manager or Relationship Officer with employee relations needs.
• Actively cross sells banks products and services, referring customers to other departments when appropriate.
• Active participant in development and training of branch staff to be cross trained into Relationship Specialist roles, and maybe selected to participate in the Peer Audit or Retail Trainee teams.
• Performs select supervisory functions as needed for reviewing and approving transactions, as well as opening and closing the branch as needed.

Core Values Categories:

• Courage

o Demonstrate confidence and reasoned judgement

• Innovation

o Seek opportunities to continuously improve our process

• Collaboration

o Work as a team to serve customers, both internal and external

• Empathy

o Demonstrate humble and caring understanding of others
Preferred Knowledge, Skills and Abilities:

• Strong written and verbal communication skills.
• Ability to work well with customers and employees, as well as actively listen, interpret information, and interact in a positive, helpful manner
• Provides exceptional customer service skills that include assessing customer needs and exceeding customer expectations through recommendations and effective problem resolution consistent with standard practices.
• Ability to educate customers on present features and benefits of products and services in order to meet individual needs.
• Ability to act individually and within a team environment to achieve branch-wide goals and activities.
• Must possess excellent judgment with the ability to accept responsibility and handle confidential information.
• Strong organizational skills with the ability to prioritize multiple tasks in any given situation. Must be able to adapt to change.
• Maintain cash within established limits to reduce bank’s exposure to loss.
• Ability to handle basic math skills.
• Ability to organize and prioritize work, with delegation when necessary.
• Professional dress and demeanor.
• Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.

Preferred Education and Experience:

• High school diploma or GED required.
• Three years of retail industry experience or an equivalent combination of education, training and experience.
• Must have demonstrated ability to supervise or lead a team in current or prior work experience.

Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, employee is occasionally required to stand; walk; sit; use hands, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently. Employees much occasionally lift and/or move up to, or in excess of 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Travel
Availability to travel on short notice to meet immediate business needs may be required.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Retail Banking: 3 years (Preferred)

Work Location: One location

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