Answers phones and dispatches calls when assigned. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self

Provide support for most HR functions including but not limited to employee relations, communication, policy interpretation, leave management, HR administrative

Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person. This includes the use of a telephone.

Perform quality review audits in accordance with vendor SOW(s), provide feedback based upon results, and ensure adherence to all policy guidelines.

Process and assist annual and interim recertifications in compliance with SVDPs guidelines, local, state, and federal regulations.