Job Description – Project Manager

Reports To: Operations Manager

Direct Reports: None

Location: Indianapolis, IN

Employment: Full Time

FLSA Status: Exempt

Summary

The Project Manager will oversee projects within an assigned geographic region and be the primary point of contact between Systec and the customer after the sale through a successful installation. The PM will monitor the progress of a project through engineering and manufacturing to ensure that milestones are met and keep the project on time.

Responsibilities

Primary:

• Ensure customer relations are maintained to the highest level possible.
• Ensure projects designated for oversight are well managed.
• Coordinate Pre-Installation Visit with the customer and Territory Sales Manager for all projects designated as requiring project management.
• Work with the customer to prepare the installation plan
• Work with engineering and manufacturing to ensure proper timing of delivery of equipment to facilitate the desired installation schedule.
• Ensure customer is in agreement with the scope of work to be performed.
• Collect any customer specific safety standards and visitor’s rules, in order to relate to the rest of the onsite installation and/or service team members.
• Ensure all of the onsite installation and/or service team members are advised of project scope and time line of work to be performed.
• Review all details of the project with the team members, and understand the game plan for effectively performing in front of the customer.
• Highlight any potential areas that could be problematic or any areas that the customer has requested for special focus.
• Upon project completion, obtain customer sign-off indicating acceptance of work performed and completed
• Ensure all redlines and other documented field modifications are collected and drawings updated as needed

Additional:

• Resolve customer issues or difficulties in a manner that is consistent with company mission, values and financial objectives
• Assist in design and development of new products and tools
• Maintain professional business relationships with customers
• Provide status of ongoing projects and future projects to management team

Authorities Granted

· Arrange and purchase own travel arrangements (flights, hotels, rental cars) using company provided charge card

· Access to company CRM, Manufacturing Schedule, Project and Quote Log and Plant Layouts, quotation and project documentation.

· Recommend changes to policies and procedures

· Communicate directly with Maintenance Personagers and Plant Managers on the companies behalf

· Initiate Change Order, (CO), Warranty Adjustments (WA), Manufacturing Adjustments (MA) and Return Goods Adjustments (RA) as needed to meet the customer’s requirements

Qualifications

Required:

• Bachelor’s Degree in engineering field or demonstrated relevant work experience
• Proficient in Microsoft Office products
• Proficient in AutoCAD or similar software
• Ability to read/understand architectural, mechanical and electrical blueprints
• Solid understanding of electrical and mechanical control systems
• Strong communication, Interpersonal and organizational skills
• Available for travel 40-50%
• Customer Service or Sales Support experience
• Experience with MS Project, or other project management programs
• Attention to detail for drawing and quotation accuracy and completion of work

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Indianapolis, IN 46235: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Project management: 3 years (Preferred)

Work Location: One location

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