Superior English- both verbal and written, typing accuracy. Provide superior customer service by promptly responding to inbound inquiries, questions, and

May require professional certification in one or more specific technologies, depending on job assignment. Security + or IAT Level III certification (Required).

Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures.

Valid Physician Assistant and/or a Nurse Practitioner license. NP or PA license (Required). Willingness to continue gaining knowledge and clinical experience.

Works with carrier clients to ensure drivers rosters are updated and accurate. Resolves billing issues for both Carriers and drivers.