Description

The position has visibility to impacted business units and is responsible for independently providing application(s) configuration support to enhance department’s operational efficiencies/ workflow needs. Business units may include: Finance and Payroll; Accounting; Human Resources; Supply Chain.

Essential Duties :
Performs needs assessment, software design, implementation, support, and reporting duties.

Independently facilitates design of business workflow in conjunction with the business units; workflows will focus on improving efficiencies, solving complex workflow issues and incorporating quality initiatives when appropriate.
Performs unit and integrated testing of the software to ensure that the design objectives are met, including the development of testing scripts.
Leads components of development of end-user training materials and participates in training efforts.
Assists other team members in ensuring good documentation standards.
Leads escalation of issues with appropriate internal resources.
Troubleshoots issues with vendor assistance, to resolution.
Develops policies and procedures in collaboration with business units, other analyst team members, and IT Applications manager.
Independently manages components of application upgrades and troubleshooting efforts.
Creates reports and work problem tickets.
Creates and maintains appropriate system documentation.
Works with other application analysts to insure system integrations.
Utilizes and maintains appropriate change control procedures and standards.
Performs call rotation duties as assigned.

Qualifications

Experience & Knowledge:
High School diploma or GED required.
Bachelor’s degree in Computer Science/Business preferred

Special Skills & Equipment Knowledge:
Minimum 3 years of experience as an application analyst required. 5+ years preferred.
Must have experience working with Oracle business applications such as:

Purchasing, Inventory, iProcurement, Contracts

Must be familiar with the following Oracle Technology:
Discoverer, Applications Desktop Integrator, Workflow, AME, Oracle Application Server, Oracle Database

Must have strong written and verbal communication skills.
Knowledge of MS Visio and Project required.
Knowledge of disaster recovery and backup procedures required.
Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.) required.

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