IT Support Manager - Richardson, TX
IT Support Manager - Richardson, TX
Halff Associates
Richardson, TX
Job ID : 697671776e5a525a31324f517730785038673d3d
Job Description :
IT Support Manager – Richardson, TX
Halff is looking for a dynamic person to join the firm’s Technology Department as an IT Support Manager in our Richardson, Texas, office. This key position will manage our nine team members who provide support across the enterprise. The primary responsibility will be supporting this team and ensuring and promoting excellent customer service. Our customers are the internal employees, and our primary responsibility is to ensure they are operating at peak performance. This position reports to and will work with the Director of IT Support to maintain and fulfill the firm's Support requirements.
Our preferred candidate will highly emphasize customer service, maintaining team harmony, and supporting innovation and optimization. This person should enjoy working with people to resolve problems, finding innovative solutions, learning to leverage new technology, and teaching best practices.
Why Choose Halff?
Halff is a company defined by our culture, which is built around people, teamwork, integrity, and
quality. We take great pride in the services we provide to our clients by leveraging innovative ideas to deliver smarter solutions. If you are passionate about exploring and implementing new technology, we invite you to join our team as we improve lives and communities by turning ideas into reality.
quality. We take great pride in the services we provide to our clients by leveraging innovative ideas to deliver smarter solutions. If you are passionate about exploring and implementing new technology, we invite you to join our team as we improve lives and communities by turning ideas into reality.
IT Support Manager responsibilities include:
- Recruit, hire, train, and support the help desk representatives
- Lead the help desk team and evaluate their performance
- Ensure and maintain high specific customer service standards
- Contribute to improving employee support by actively responding to queries and handling concerns
- Provide employee feedback to the appropriate internal teams
- Follow up with employees to identify areas of improvement
- Refine or establish best practices throughout the entire technical support process
- Develop daily, weekly, and monthly reports on the help desk team’s productivity
- Establish and develop relationships with vendors who support our purpose
- Management of the organization’s hardware assets through product lifecycles, from purchasing computer related equipment and accessories, to their disposal
- Management and control of the organization’s IT software assets through product lifecycles from purchasing, acquisition, and setup of licensing solutions
- Maintain the software inventory and the instructions for each instance
- Perform audits of hardware, software, and licensing
- Travel to remote branch locations as necessary
- Provide Tier-3 support for technical issues not able to be resolved at the first levels
Requirements and skills
- First and foremost, customer service minded with a problem-solving attitude
- Solid technical background with an ability to give instructions to a non-technical audience
- Hands-on experience with help desk and remote-access software
- Strong written and verbal communications skills
- Team management skills
- Knowledge and understanding of relevant industry standards
- A proven ability to prioritize, multi-task, and adapt to a fast-paced environment
- Problem solving skills and creative solutions
- At least 5 years of experience related to:
- Managing a team of five or more helpdesk individuals
- Successfully leading a service/help desk work queue
- Supporting end-user operating system and applications deployments (Windows, Office, etc.)
- Troubleshooting end-user networking issues (wired, wireless, VPN, etc.)
- Managing end-user hardware and troubleshooting (desktops, laptops, printers, phones, etc.)
- On-prem and Azure Active Directory
- Collaboration environments such as Microsoft Teams, OneDrive, and SharePoint
- Windows Server, including and understanding server functions such as DHCP, DNS, Group Policy
- Microsoft End Point Configuration Manager (SCCM)
- Added value experience with technologies, such as:
- Fresh Service (ITSM)
- Crowd Strike (Falcon Complete)
- Intune
- Autopilot
- Mobile Device Management (MDM)
- Microsoft Exchange
- PowerShell scripting
- Fortinet / FortiClient / Mimecast
- CodeTwo
- Capable of all physical demands
Company Overview:
Halff is a mid-sized, employee-owned, diverse and multi-disciplined professional services firm. For more than 70 years, Halff has provided smarter solutions throughout the United States offering services in Architecture, Construction Services, Energy, Environmental, Geographic Information Systems, Intelligent Transportation Systems, Land and Site Development, Planning and Landscape Architecture, MEP Engineering, Public Works, Right of Way, Structural Engineering, Subsurface Utility Engineering/Utility Coordination, Surveying, Transportation, Water Resources and Water/Wastewater.
Halff has offices in the following locations:
Arkansas: Bentonville, Fort Smith, Little Rock and North Little Rock
Florida: Chipley, Jacksonville, Miramar Beach, Panama City Beach, Tallahassee, Tampa and Tavares
Louisiana: Baton Rouge and Shreveport
Oklahoma: Oklahoma City
Texas: Austin, Brownsville, Conroe, Corpus Christi, Flower Mound, Fort Worth, Frisco, Houston, Midland, McAllen, Richardson, San Antonio and Tyler
We offer excellent benefits including medical, dental, prescription, life insurance, long-term and short-term disability insurance, paid time off and holiday pay, Traditional and Roth 401(k) plans, Employee Stock Ownership Plan, Health Savings Account, 529 College Savings Plan, Flexible Spending, an Employee Assistance Plan and more.
Salary is competitive and commensurate with experience.
Halff is a mid-sized, employee-owned, diverse and multi-disciplined professional services firm. For more than 70 years, Halff has provided smarter solutions throughout the United States offering services in Architecture, Construction Services, Energy, Environmental, Geographic Information Systems, Intelligent Transportation Systems, Land and Site Development, Planning and Landscape Architecture, MEP Engineering, Public Works, Right of Way, Structural Engineering, Subsurface Utility Engineering/Utility Coordination, Surveying, Transportation, Water Resources and Water/Wastewater.
Halff has offices in the following locations:
Arkansas: Bentonville, Fort Smith, Little Rock and North Little Rock
Florida: Chipley, Jacksonville, Miramar Beach, Panama City Beach, Tallahassee, Tampa and Tavares
Louisiana: Baton Rouge and Shreveport
Oklahoma: Oklahoma City
Texas: Austin, Brownsville, Conroe, Corpus Christi, Flower Mound, Fort Worth, Frisco, Houston, Midland, McAllen, Richardson, San Antonio and Tyler
We offer excellent benefits including medical, dental, prescription, life insurance, long-term and short-term disability insurance, paid time off and holiday pay, Traditional and Roth 401(k) plans, Employee Stock Ownership Plan, Health Savings Account, 529 College Savings Plan, Flexible Spending, an Employee Assistance Plan and more.
Salary is competitive and commensurate with experience.
Halff Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Halff Associates, Inc. is a drug-free workplace. This offer of employment is contingent upon the receipt of a clear drug screen and background check prior to your first day of employment. This position may be subject to random drug testing pursuant to federal regulations.
#IND
Company Details :
Name : Halff Associates
CEO : Mark Edwards
Headquarter : Richardson, TX
Revenue : Unknown / Non-Applicable
Size : 1001 to 5000 Employees
Type : Company - Private
Primary Industry : Architectural & Engineering Services
Sector Name : Construction, Repair & Maintenance Services
Year Founded : 1950
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Details
: Richardson, TX
: 63493 - 95411 USD ANNUAL
: Today
