MUST HAVE LAW FIRM OR LEGAL EXPERIENCE

The IT Service Desk Analyst is a member of the Service Desk team based in Nashville Tenn. Our client is a Prestigious Law Firm and as a member of the team, the Service Desk analyst responds to, investigates, and resolves various technology issues related to software, hardware, connectivity, mobile devices, etc.

On occasion, a Service Desk Analyst must be able to work any shift to ensure 24/7 and holiday coverage needs are met. Advanced technical acumen to properly troubleshoot all standard applications is essential, as are strong interpersonal and communication skills used to collaborate with other Service Desk Analysts and IT personnel. As a representative of the IT department, the Analyst must be able to effectively support users in all positions and any skill level. In conjunction with maintaining an efficient and streamlined operation, the Analyst is expected to help identify and develop proposed solutions for process gaps enabling the service desk operation to provide optimum service delivery to end users in all offices

Required Skills and Abilities

Candidate must have a 4-year degree in information technology from a college or technical school and at least 3 years, related experience in a law firm or equivalent combination of education and experience.

Candidate should also have knowledge of Windows 7, MS Office 2010/2016, Outlook 2010, NetDocuments or other Document Management System, Aderant or other financial system, Adobe Acrobat 9/X or later, and Internet Explorer 10/11; experience supporting various mobile devices including BlackBerry, i-devices, and Android devices; knowledge of laptops, remote access support tools, and best practice methods; the ability to work any shift in a 24x7 Technology Support environment; and strong technical, analytical, problem solving, and communication skills.

Job Types: Full-time, Contract

Pay: $55,000.00 - $60,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Nashville, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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