Job Purpose

Oversee and manage security & guest services operations at Revolution Hall. This includes managing and executing security operations, scheduling the security / guest services team, responding to incidents as they arise, and maintaining a presence during high-impact shows & weekends (Fridays and Saturdays) while fostering an attitude of de-escalation amongst the team. Work in collaboration with other company managers to ensure a positive experience is delivered to customers and artists. Customer service, staff communication and coordination, and general safety of the facilities are huge focuses of this position.

Duties and Responsibilities

• Work closely with other managers and their teams to provide an excellent experience for all of our guests, artists, and clients
• Ensure Rev Hall’s security ensures the security of the building overall, including our co-tenants.
• Maintain a high standard of customer service and guest experience while ensuring your staff are following company service standards and policy
• Manage and file all incident reports, including security system footage recovery and storage.
• Build upon existing personnel to create a team sufficient to be staffed across all venues as needed
• Management of security team in all aspects including but not limited to hiring, training, disciplining, and submitting terminations when necessary
• Schedule security staff for events and general business as needed
• Schedule guest services staff as needed
• Manage the department’s required certifications in 7Shifts.
• Act as the night of floor PIC (person in charge) or Front of House Manager when necessary.
• Work on the floor as a member of any given night’s staffing model. **this position will work the floor in addition to admin time to schedule and supervise the department.
• Supervise event security staff and respond to emergency situations
• Act as the liaison between guests, staff, and tour personnel and first responders, law enforcement, fire department, etc.
• Complete incident reports in a timely manner
• Focus on workforce development for security team and other company employees to support preparedness during incidents and emergencies
• Provide positive resolutions for guest complaints and issues
• Train staff on an escalation chain
• Assist other company leaders with special projects and other tasks as needed
• Have in-depth knowledge of OLCC and live event rules and regulations as well as company safety policies
• Participate and/or lead in pre-show meetings
• When required or requested, coordinate contracting and supervision of 3rd party security services.
• Perform Front of House Manager duties as needed
• Assist with ADA accommodations
• Provide ongoing security and security related training and best practices for all staff, including bar and tech staff.

Qualifications

• Minimum 3 years experience with venue/event/bar security
• Minimum 3 years experience with customer service
• Minimum 2 years experience managing staff
• DPSST Unarmed or Armed Private Security Certification, timeline to get Supervisory Manager License
• CPR/AED certification
• OLCC and Food Handlers certifications
• Basic administrative skills to use email, scheduling apps, etc.
• Ability to think quickly and act reasonably to any issues
• Excellent de-escalation skills
• Excellent verbal communication skills
• High attention to detail
• History of honesty and truthfulness
• Excellent ability to multitask
• Knowledge of OLCC laws and regulations
• Knowledge of state fire marshal occupancy regulations
• Knowledge of how to communicate effectively with emergency personnel

Working Conditions

This position will primarily be evening shifts, including weekends, with work going as late as 2 am. The number of hours required for this position will be determined by the events calendar. Weekly meetings with other management staff and operations team will be held either virtually or in-person. Office hours to fulfill all other job duties as assigned. This position will also have irregular office hours to manage the administrative aspects of the department.

Physical Requirements

• Lift of up to 75 lbs
• Long shifts of continual standing and walking
• Use of stairs frequently throughout the shift

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 3 years

Schedule:

• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Portland, OR 97214: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

ctvbba.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ctvbba.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, ctvbba.org is the ideal place to find your next job.