Summary:

Provide excellent guest service while using knowledge of the company’s products, services, and policies to understand the needs of the guest, provide information, resolve complaints, while contributing to maximizing sales.

Responsibilities:

· Assists guests with checking in/out of the hotel, answering questions, light paperwork.

· Be hospitable to all guests, team members, and management to provide excellent service.

· Uses company product knowledge to contribute to maximizing sales.

· Follows all company’s policies and procedures.

· Performs a variety of customer service tasks.

· Keep the General manager aware of any possible operational changes, which would better the Company as a whole (i.e.: ways to increase efficiency and cut costs).

· Use detailed oriented skills while completing required shift paperwork, making/modifying reservations, auditing registration cards.

· Maintain Front Office cleanliness on a daily basis.

· Additional tasks assigned by management.

Requirements:

· Attend monthly staff meetings to discuss working problems, make suggestions, etc.

· High school completion or equivalent certification preferred.

· Proficient in computer business applications, with a working knowledge of computerized reservation systems.

· Must be able to communicate clearly, verbal and written, with guests, employees, and management.

· Ability to evaluate guest’s needs, accurately answer questions, collect and enter information into the computer system, while working in a group/ team atmosphere.

· One year of experience in positions involving customer service or sales.

· Must be eligible to work in the United States.

· Be responsible for all duties assigned by the Manager.

Aspen Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender (including sexual orientation, gender identity, or pregnancy), National Origin, Age, Disability, or Genetic Information (including family medical history), or any other characteristic protected by applicable laws, regulations, and ordinances.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Work Location: One location

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