Essential Functions and Responsibilities:

• Responsible for reconciling Client confirmed redemption files against cxLoyalty system of billing records.
• Responsible for creating accurate and timely detail billing files in Excel and final client invoices.
• R esponsible for reconciling and reporting all credit card processing to include but not limited to working the daily receipts, credits, and working and/all chargeback notifications.
• Monitor and research open receivables and support tickets in order to meet key performance metrics.
• Prepare and generate the appropriate reports for internal and external individuals in an accurate and timely manner.
• Maintain updated process documents
• Ability to manage large data elements in an organized and timely manner.
• A bility to navigate and multi-task between various systems and processes to more efficiently reconcile transactions.
• Attend training classes for the launch of new programs and/or recurring training. The expected result is to retain this information to effectively service customers

Knowledge, Skills and Abilities:

• 2 years of experience in a detail-oriented work environment preferably either Billing, AP or AR

• 3 years of experience in managing multiple priorities
• Possess strong PC skills manipulating large amount of data - Intermediate Excel skill is required.
• Ability to complete work with minimum supervision.
• Possess effective communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently and in a timely manner.
• Exhibits enthusiasm and cooperation as an active member of a team environment.
• Possess strong interpersonal skills.
• At least 2 year of customer service experience.
• Demonstrated problem solving skills & strong mathematical skills.
• Ability to meet deadlines

EEO Statement

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.