Job Description – Immediate Opening

Key Account Support Specialist

Company Overview

Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports and specialty filter markets. Our supply chain network branches across the Pacific and into Mexico and South America.

Position Overview
Our rapidly growing business is seeking a self-motivated account support specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a true leader who is also a team player with the ability to prioritize and undertake individual or team projects to resolve problems independently and expeditiously.

Responsibilities

· Managing the day-to-day needs of a portfolio of products Premium Guard sells to a key account

· Attending to the key account’s daily needs and requirements efficiently to achieve maximum customer satisfaction

· Receives and processes weekly orders

· Handles and processes requests for return goods

· Proactively contacts key customer personnel providing order updates, scheduling, and delivery status

· Works with Premium Guard’s accounting group to analyze chargebacks and, if warranted, disputes them through the customer’s chargeback process

· Serves as a key contact with the production/shipping team to ensure the key account receives the best possible service

· Prepares various weekly reports including sales dollars, unit sales, trend movement, shipments, inventory levels, order-fill, etc

· Will be trained to address EDI issues between Premium Guard and key account

· Engages and utilizes the sales team to maximize customer satisfaction and increase sales

· Builds relationships throughout key customer’s organization to provide the highest standard of service

Job Requirements

· College Degree or equivalent work experience

· Must have 5+ years of Customer Service or 3 years of Account Management experience

· Excellent attention to detail and accuracy

· Professional, personable, and persuasive

· Comprehensive verbal and written communication skills with the ability to multi- task efficiently

· Outstanding work ethic

· Must have strong computer skills- including Microsoft Office/Excel/Outlook/Teams

· Position is based in Premium Guard’s Mt. Carmel, IL office

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 5 years

Schedule:

• Monday to Friday

Work Location: One location

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