Summary:

Corresponds with customers and records orders into computer or transfers new designs to the Engineering Department for Customer Service.

Essential Duties and Responsibilities:

· Handles incoming calls and faxes from customers and reps for new order processing, change orders, expediting, quotations, sample orders, literature requests and cross competitor part numbers.

· Interface with production control, engineering and shipping regarding customer orders or potential orders.

· Initiates customer and re follow-up concerning quotations, samples, new orders, re-orders and leads.

· Assists accounting in collecting past due invoices when necessary.

· Responsible for qualifying and approving/rejecting debit memos for their production.

· Researches and issues RMA numbers. Obtain and enters replacement orders and determines disposition of return parts.

· Interfaces with engineering, shipping or production control where necessary.

· Copies data and compiles records and reports.

· Filing customer orders and other documents in the customer service department.

Knowledge, Skills, and Abilities:

· Ability to calculate figures and amounts such as discounts and percentages.

· Ability to apply common sense understanding to carry out instructions furnished in oral, written or diagram form.

· Ability to deal with problems involving several concrete variables in standardization situations.

· Ability to apply concepts of basic algebra and geometry.

Educations and Experience:

· High School Diploma or General Education Degree (GED); three to six or six months to one year related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to commute/relocate:

• Ogallala, NE 69153: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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