If you enjoy working with people in a fast-paced office environment, are highly organized and detail-oriented, and are good at problem solving and juggling multiple priorities, this position may be for you. Holstein Association USA is seeking a Customer Information Specialist. This position is an on-site position in our Ft. Atkinson, WI office.

Job Purpose:

Provide world-class service and support to Association members and customers by efficiently and effectively working in three closely related departments: Identification Services, Genetic Services and Customer Service. In addition, serve as an in-house sales and service representative for key customers.

Major Responsibilities:

Identification Services:

· Provide high quality service to Association members and customers through timely processing of animal identification applications, ownership transfers, and related transactions.

· Maintain a thorough knowledge of the full range of procedures for preparing and processing of animal identification applications received by mail, by electronic file, or by telephone.

· Maintain proficiency in the use of computer programs, including the Association’s database and order entry systems.

· Research, interpret, and utilize information acquired from the Association database, customers, and others to complete and verify applications submitted by customers.

· Maintain a high level of knowledge in proper animal identification policies and works closely with the processing and ordering of ear tags.

· Interpret and apply Association policy and bylaws to process work with a high level of integrity.

· Utilize communication and problem-solving skills when interacting with customers.

· Maintain a working knowledge of the Association’s products, programs, and pricing.

Genetic Services:

· Assist customers in ordering genomic tests.

· Maintain proficiency in the use of computer programs, including the Association’s database and order entry systems.

· Resolve questions for members and customers regarding genomic testing and parentage verification.

· Review and make appropriate decisions on registration applications that are pending due to genetic and quality assurance questions.

· Adhere to the policies and procedures relating to all quality assurance functions.

· Maintain a working knowledge of the Association’s products, programs, and pricing.

Customer Service:

· Answer incoming member and customer telephone calls and emails to provide support.

· Promote Association products and services as appropriate.

· Maintain an extensive working knowledge of Association products and services, policies, procedures, and pricing.

· Maintain proficiency in the use of computer programs, including the Association’s database and order entry systems.

· Keep detailed records as required to efficiently fulfill customer orders and requests for information.

· Liaise with other departments by obtaining information or forwarding requests to the appropriate department for order completion or question resolution.

· Provide support for the Association website, software applications and other online services.

· Work as a team member, assisting others as necessary to complete work in a timely manner, meet deadlines, and share the workload equitably.

Education and Experience:

• AS or BS in Dairy Science, Animal Science, or related field, preferred
• 2 years of related experience, preferred (preference given to dairy/agriculture industry experience)

Competencies:

• Excellent interpersonal skills
• Excellent customer service skills
• Excellent communication skills (verbal, written, listening)
• Strong problem-solving skills
• Strong organizational and time management skills
• Strong computer proficiency, including Microsoft Office applications
• Very detail oriented
• Flexibility to work independently or in a team environment
• Ability to travel periodically

As a valued Holstein Association team member, you will receive a competitive wage, a robust benefit package, and a fast-paced work environment. If you meet these qualifications, please forward your cover letter and resume to:

Holstein Association USA, Inc.

1 Holstein Place, PO Box 808

Brattleboro, VT 05302-0808

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Holstein Association is an Equal Opportunity Employer and as such, complies with all federal, state, and local laws prohibiting discrimination, actual or perceived, based on race, creed, color, age, religion, alienage or national origin, ancestry, citizenship status, sexual orientation, genetics, protected veteran status, gender identity or expression or any other characteristics protected by law.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fort Atkinson, WI 53538: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: One location

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