Identify best practices and proactively seek to evaluate and implement new systems / processes / tools. Lead cross-functional weekly scrum meetings to enhance

Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures.

Consistently provide a world-class level of clinical care and patient experience. Review and manage daily tasks, patient callbacks, and lab results during

A bachelor s degree in Human Resources Management, Business Administration, or related field or equivalent years of experience in lieu of education.

They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore