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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

• Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
• Nationally recognized 401K with up to 10% company match that helps you prepare for your future
• A multitude of benefits and incentives to stay mentally and physically healthy
• Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree
• Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
• 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
• WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you
• WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
• With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
• Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
• WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
• Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
  • Women in Leadership
  • Diversity, Inclusion and Belonging
  • Care Connections
  • PEER (Peer Experience, Engagement and Recognition)
• Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
• Join a company that grows with you – personally and professionally

OVERVIEW:

The purpose of the Cash Management Operations Specialist is to provide support for the sales, operations and management functions of the department. This position is responsible for coordinating with Cash Management, Business Lending and ITS teams to ensure business online banking setup, training and compliance are complete, maintained and processing is performed in a timely, efficient and accurate method. Providing efficient, accurate enrollment and system availability of Cash Management setup and services to increase profitability and member satisfaction, analyzes the performance of each Cash Management business and report on Cash Management performance, and assists with the department's budget projections and performance. Learned, established processes and procedures provide a prescribed list of solutions for any cash management issues encountered.

With no budgetary responsibility, the Cash Management Onboarding Specialist performs a variety of essential tasks related to business online banking services, coordinates delivery of products and services, demonstrates teamwork, ensures compliance with regulatory agency and credit union standards, and performs other Cash Management assignments as requested. The decision made could have a marginal impact. This position works under limited supervision of work and develops and maintains an expert service level for new business online banking members and responds to member inquiries and issues, serves as a liaison for coordination of online business banking services, and analyzes member accounts and provides recommendations to enhance offerings, strengthen business relationships and grow revenue. In addition, this role produces statistical reports, schedules and provides training on the use of online system, and coordinates the delivery of diversified business online banking services. The Cash Management Operations Specialist also schedules annual audit reviews for each originator, reviews velocity and exposure limits for business members and proposes recommendations to management, prepares reports, works collaboratively with team members and serves as a back-up to other Cash Management staff when needed, and maintains awareness of all operating standards and provides reporting on program compliance.

This is a hybrid opportunity that will require you to be in office at our headquarters (Enola, PA) 2-3 days per week. The position may require in-person training.

EXPERIENCE

• 4-6 years of related Cash Management or financial services operations experience

EDUCATION:

• General and business knowledge equivalent to a bachelor’s degree

SKILLS:

• Decision making requires the ability to choose from options outlined in established procedures

• Technical knowledge of the credit union core system and other computer programs/software

• Courtesy and tact are essential elements of the job

• Strong analytical and problem-solving skills

• Good oral and written communication and interpersonal skills

• Thorough knowledge of credit union products, services, policies, procedures and NACHA operating rules and regulations

• Working knowledge of Microsoft Office products and PCs and applicable systems

• Advanced analytical, time management and organizational skills

• Demonstrates a commitment to teamwork

PREFERENCES:

• Accredited ACH Professional (AAP) certification preferred

CORE COMPETENCIES:

• Effective knowledge

• Accountability and self-management

• Teamwork and leadership

• Communication

• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Ability to communicate effectively in English, both orally and in writing

• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

• Ability to sit for extended time periods

• Sufficient manual skill for operation of PC keyboard and other standard office equipment

• Ability to travel, including occasional overnight travel

• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)