• Full Job Description

JOB TITLE: Administrative Assistant (Orders and Lead QA Specialist)

JOB STATUS: Full-time

• SALARY: $19-$23 an hour

LOCATION: Glendale, CA

Cordial Healthcare Providers is currently seeking to hire a full-time Administrative Assistant for Orders and as a Lead QA Specialist! We are looking for applicants with outstanding customer service skills.

Essential Duties and Responsibilities:

• Responsible for DME, supply orders and other requests from Home Health agencies.
• Responsible for Referral orders.
• Carry out orders as instructed by Physicians, NPs or PAs.
• Back-up for medication orders and refills, Laboratory and diagnostic test orders.
• Lead QA (Quality Assurance) Specialist for chart audits to assist other QA specialists.
• Assures computer data entry for each patient is accurate and complete.
• Performs other duties as assigned.
• Demonstrates customer service excellence consistently by answering phone calls in a prompt and courteous manner. Able to answer questions and concerns and coordinate incoming calls related to physician orders, progress notes/charts, patients, referrals and other inquiries.
• Effective communication with Home Health agencies, patients, Physicians/NPs/PAs, other staff, and companies we work with.
• Maintains a comfortable, safe and positive work environment for all employees.
• Conforms to all company policies and procedures.
• Maintains patient confidentiality. Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPPA regulations.

Required Skills and Qualifications:

• High school diploma or general education degree (GED) is required.
• Knowledge of medical terminology.
• Nursing/LVN graduate is preferred. Pharmacy Technician or Medical Assistant certification and/or experience is a plus.
• 1 year of administrative/clerical experience in a medical setting is a plus.
• Must be able to communicate with providers-Physicians, NPs and PAs effectively. Must understand and carry out physician orders effectively and efficiently.
• Previous experience entering orders such as in the clinic, mobile medical group or working for Home Health agency is preferred.
• Knowledgeable of basic computer skills/ software- Excel, Microsoft word, Adobe Acrobat and the ability to learn electronic medical records.
• Must be able to speak English proficiently both written and verbal.
• Bilingual is a plus.
• Positive team player and ability to excel with strong attention to detail, high level of accuracy and ensuring patient safety.
• Strong analytical, prioritizing, organizational, and interpersonal skills.
• Excellent customer service skills.

Schedule

Monday to Friday: 9:30 AM to 6:00 PM

Benefits

• Vacation and sick leave
• Bonus
• Other benefits

We're so excited to meet you!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Glendale, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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