As a subject matter expert in manufacturing or supply chain, the Senior Business Analyst provides direction and specialist knowledge in applying the technology/application to a client’s business. The goal is facilitation of customer product/application understanding through presentations, demonstrations, and benchmarks.

As a Senior Business Analyst you will be responsible for providing consulting, technical/functional support to clients and customers while ensuring customer satisfaction with minimal supervision. You will utilize manufacturing and supply chain subject matter expertise to perform needs gathering and requirement analysis for prospective customers. You will be able to provide input to other cross-functional departments pertaining to prospect requests and product enhancements as needed to drive future roadmap functionality items. Senior Business Analyst is a critical role in our consulting organization.

ESSENTIAL FUNCTIONS

·        Top notch communication skills, including the ability to simplify complicated topics

·        Possess the necessary business acumen and experience to understand best business practices across a variety of industries and compare customer requirements to ERP best practices

·        Ability to lead consultative discovery sessions, distill the information collected and quickly develop demo scripts that demonstrate a meaningful understanding of a client’s business, pain points and potential opportunities to leverage technology

·        In depth Manufacturing Processes and/or Supply Chain Expertise.

·        Ability to document process flows and business requirements to the development team when customizations are required to meet the needs of the prospect

JOB QUALIFICATIONS

To be considered for this position, the candidate must have at least 5 years of ERP use experience. This individual should have an outgoing personality and be comfortable interacting (and teaching) all levels of internal and external staff.

SKILLS/EXPERIENCE/EDUCATION

• 5 years of relevant manufacturing or supply chain Industry experience or relevant experience (i.e. Manufacturing, Wholesale Distribution and Retail) with demonstrated understanding of the industry and appropriate acumen.

• Experience as an end user or supporting the sales cycle in ERP, MRP and Omnichannel applications preferred.

• Prior experience in sales consulting, or software consulting is optimal.

• Demonstrated proficiency in multi-user operating system or ERP’s.

• Previous application experience as user, implementer, or presales in one or more of the following software providers desired: NetSuite, Oracle e-Business Suite, Microsoft GP/AX/Dynamics/NAV, Epicor, Infor Sytline or SAP.

• Proven presentation and interpersonal skills

• Thorough knowledge of system and application design.

• Strong verbal and written communication skills: needs analysis, value positioning, business justification, closing techniques, presentation skills.

• Demonstrated ability to solve complex business problems with accounts in complex technical environments.

• BS degree or equivalent; Engineering/Supply Chain degree desirable.

• Willingness to travel required

Job Types: Full-time, Permanent

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• South Bend, IN: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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