The Service Desk Technician II monitors the Service Desk phone queue, answers incoming calls, performs remote troubleshooting, directs unresolved issues to the

Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.

Communicate with vendors and contractors in a courteous and efficient manner. Ability to build rapport with residents and guests.

Valid drivers license is required. Develop marketing content and event information on TTG Equipment social media platforms. Research and analyze market trends.

35 wpm minimum typing speed. Previous customer experience preferred, but will train the right candidate. Must be a team player and able to work unsupervised