JOB SUMMARY
Responsible for managing the process improvement and lifecycle of the Spectrum Mobile device portfolio and mobile services, with a strong focus on improving the customer experience, driving enhanced workflows and scalable growth. Key responsibilities include resolution of production outages, streamlining processes and the customer experience via technical software solutions, and standardization of processes across partners and internal teams.

Day-to-day tasks will comprise of working with vendors and cross-functional teams, recommending and gaining approval for projects, and improvement of internal and external processes. This role will have a high degree of ownership in maintaining existing workflows in the product lifecycle, including project planning, communication, risk management, and validations. This role is central to product/solution maintenance, scalable solutions, product reliability, and quality assurance.

Knowledge of device activation, feature provisioning, mobile billing systems and cellular network architecture is essential for success in this position. The candidate must have the ability to access and analyze the right data, manage a working team, and recommend and implement solutions – sometimes under short timelines. Strong analytical capabilities is critical.






MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Deeply understand industry best practices in product development process specific to the Cable or telecommunications space and translate appropriate steps for unique organization and market position.

Translate high level process goals into specific sub-processes with appropriate documentation by collaborative information gathering.

Develop communication plan for stakeholders and process participants.

Proactively identify analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture.

Support the development and communication of Product Strategies dependent on new services/features to drive financial results.

Work with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.

Lead content and product launches and enhancements of products in the two Charter Operating Units to include working with Corporate Engineering, Corporate and Field Marketing and Field Engineering.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to lead large, cross-functional teams in order to achieve business goals and results
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Proficiency with Word, Excel, PowerPoint
Effective organizational and office management skills
Effective cognitive and communication skills
Effective analytical skills
Effective business sense and sense of urgency to achieve business results

Required Education
Undergraduate degree required

Required Related Work Experience and Number of Years
3-5 years of Product Development Process
3-5 years of Related industry experience (Cable, Telecommunications, Software/Online Services)




PREFERRED QUALIFICATIONS
Preferred Education
MBA
Technical degree related to the telecommunications field or operational/process optimization

Preferred Related Work Experience and Number of Years
Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services
2+ years of Management or leadership experience




WORKING CONDITIONS
Office environment
Limited Travel

MPD535 325231 325231BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $85,900.00 to $152,300.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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