The Role

The Lead Security Sales Specialist is responsible for managing business development activities for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of Security and SASE services product portfolio. Accountable for the coordination and strategy on assigned key account(s). Responsible for the overall development and implementation of the account plan.

Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

• Accountable at the NAO level for AI Center of Excellence and business intelligence.
• Delivers intelligent contact and task routing based on NLU and agent skills, proactive digital communications, contact containment via AI virtual agents, date management (automated date setting, and AI driven ECDs).
• Uses cases span service delivery, enterprise field, and enterprise repair.
• Maintains long-term expanded partnership with vendor staff.
• Develops cross functional uses cases across, NAO, Product, Sales, IT and Finance, establishes the vision and strategic direction for assigned units, and leads the development and implementation of strategic plans, process, and organizational initiatives.
• Ensures necessary measurements and analytics are in place to allow informed business decisions and to support performance management and SLA adherence at a department level.
• Carries out continuous improvement analysis of customer activity, team performance, and company processes to identify and prioritize areas of opportunity, develop, and quantify appropriate improvement plans, and lead the attainment of desired results.
• Develops collaborative relationships with key departments in the Company to align strategies and coordinate tactics cross-functionally within NA Operations.
• Identifies, researches, and selects key third party suppliers, working in an inclusive relationship capacity to achieve all required outcomes.

What We Look For in a Candidate

Required:

• Experience in Security Sales and/or Information Technology
• Bachelor's degree or equivalent combination of applicable education and experience
• 8+ years of relevant job experience with similar essential duties
• Driver’s license may be required
• Ability to travel as necessary
• Attention to detail with good organizational capabilities and ability to prioritize with good time management skills
• Experience in strategic, technical, and business communications application sales
• Strong communication skills and proficiency in selling to the close

Preferred:

• MBA or related graduate degree preferred
• Business/financial background is helpful
• Experience is consultative sales techniques and account planning

What to Expect Next