IT Technical Program Manager
Syracuse, NY
Overview
With more than 60 years as an established, family-owned company, Raymour and Flanigan has grown into the largest furniture retailer in the Northeast with more than 100 showrooms in seven states, and we are continually expanding our territory. We have a strong foundation of experienced IT professionals with expertise in harnessing and maximizing organizational processes and their associated information to solve a wide variety of complex business needs.
Because of our continual, sustained growth, Raymour and Flanigan is looking for motivated and intelligent people to join our large information technology team. To those candidates selected, we offer stable employment, a modern environment which includes a brand new "Think Tank," a strong compensation and benefits package and a high-energy work environment. More importantly, we provide opportunities to learn and grow, and our end objective is to build a team of highly skilled software professionals who can support business needs and develop into qualified professionals we may consider for future roles in the Raymour and Flanigan management and executive teams.
Position Overview
The Technical Program Manager is considered a primary technical Lead for all technical decisions and direction within the assigned portfolio and/or products areas. This responsibility supports various aspects of work within the product/portfolio areas. The role is responsible for the following areas:

• Technical lead/decision point on tactical activities within the product All technical decisions are driven, directly or indirectly thru this role.
• Technical inputs and/or related requirements that result in fully vetted 'workable work' to product team members.
• Overall technical welfare for all assigned applications/systems/technologies. This includes but not limited to:
• Version upgrades
• EOL (End-of-life) planning
• TIME modeling assignments and follow through
• Fundamental design updates and upgrades that enable future fit and integration with appropriate solutions

Additionally, this role needs to sponsor and own initiatives that drive technical improvements and maturity in their areas of responsibility. These types of initiatives may include but are not limited to:

• Migrating certain applications to new or other existing platforms
• Sunsetting EOL applications
• Identifying and driving new areas of focus and technology advancement
• Partnering with other Technical Program Managers in like-minded initiatives

This role will work directly with the Sr. Technical Program Manager as well as Architects towards recommending a future state that will transform Raymour and Flanigan IT into the next level of maturity. You will have a strong influence in the approach the IT team takes towards leading IT and the overall Raymour team into the future.
Essential Knowledge, Skills and Abilities
For the Technical Program Manager, the scope of the role is targeted within the assigned portfolio. While it is possible that certain applications/systems may be shared across portfolios, the intent is to have as many targeted applications as possible assigned to a specific portfolio. The qualified candidate will have a high degree of technical and business knowledge in the assigned applications. Additionally, the ability to work with and technically influence the technical staff is of the highest priority, While this particular role has no, or very few direct reports, the ability to lead discussions and drive towards solid, future facing decisions is critical to their success. Strong technical design abilities along with expert level communication skills are paramount to success. At Raymour and Flanigan, we practice 'Pragmatic Architecture' which means we promote Architectural principles which deliver value every single day. We consider Architecture a critical component to planning and decision making. This aspect of influence needs to play a critical role in the Technical Program Manager overarching approach as well as tactical decision making. Below are some of the primary competencies required of this role:
Knowledge:
Expert:

• Impact analysis
• Future stating
• Full lifecycle application development processes and qualitative attributes
• Support, maintaining and document software functionality
• Integration techniques with inhouse systems and external entities
• Standards development and supporting frameworks
• IT design and technical planning
• Augmenting business asks with technical influence resulting in 'workable work'
• Industry leading collaboration and communication skills
• Strong understanding of industry best practices
• Ability to communicate with various audiences

Skilled:

• Business, Infrastructure, Information architecture and/or design
• Software testing and quality assurance
• Experience with various project management methodologies (e.g. SCRUM, Agile, Waterfall)

Skills and Abilities:

• Highly motivated team player
• Strong leadership and persuasive abilities
• Tech savvy yet personable
• Influential
• Trustworthy
• Confident but not arrogant
• Thinks big but can talk small
• Thinks small but can talk big
• Demonstrates humility
• Motivated to influence a real, tangible difference to our associates and customers
• Leads thought and hugely influential to cultura and technical change
• Understands the difference between effort and results
• Courage of convictions
• Effective communicator with the innate ability to dynamically tune your delivery and message to the audience
• Leads thru the difference between agreeing and aligning
• The ability to gently guide thought, conversation and decisions to mutually productive outcomes.

Required Education and Experience

• BS Degree in Computer Science, Information Systems, or other related Masters preferred
• 7+ years IT professional experience showing progressive growth and responsibilities.
• Equivalent combination of education and experience
• Demonstrated ability to lead diverse technical teams thru specific program/strategic level activities.
• Demonstrated expert level of SDLC understanding and adherence

Benefits
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance

Raymour & Flanigan proudly supports a drug and smoke-free work environment.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Job Type: Full-time

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