Making outbound phone calls to assist customers with rescheduling appointments and/or taking transferred calls from Customer Loyalty Specialists to assist with

Recognized certification in language interpretation (healthcare, legal or community) preferred. The ability to pass a language assessment for languages of

Develop strong relationships with customers (business leaders & end users), develop understanding of business strategies and operations and ensure alignment

Work closely with other departments and internal teams to develop strategic marketing plans and ensure KPIs are being met.

Track's project and program status and creates delivery roadmaps working in partnership with executive IT leadership and technical teams to ensure clear