Position Title: General Manager and Estimator

Reports To: CEO/Investors

Our Company:

For over 25 years, Ronald's Auto Body has been providing clientele with high quality service and value on their vehicles. We strive to create a high standard of work while continuing to provide efficient services for high customer satisfaction. We strive for excellence. Ronald's Auto Body have been certified and recognized by OEMs such as Nissan, Kia, and GM because of our ability to meet OEM standards with factory-like repairs on all of our vehicles.

Our Mission:

Our mission at Ronald's Auto Body Shop Los Angeles is simple:

To provide exceptional service to our clients and guide them through the collision repair process with transparency, effective communication, and education.

With professionalism and a great attitude, we turn our clients into lifelong friends.

Our Focus: Sales, Marketing, and Training

• Systems and organization strategies
• The importance of mindsets
• Support and accountability

• Direction and clarity towards shop goals
• Success in all aspects of our company
• Building a successful team
• Mindset to build unlimited drive
• Social media marketing
• Systems metrics

Experience with minimum monthly sales of $300,000.

General Position Summary:

A General Manager is responsible for leading the shop's operations and ensuring it meets or exceeds goals for customer service, gross profit and operational efficiency.

This position requires strong leadership and team building skills, investment in employee growth and development, a high level of technical expertise in collision repair estimating and production, strong customer relationship management experience as well as the ability to establish good culture in the workplace.

Industry Standards:

Focus on creating and maintaining processes and procedures: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs

Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint

Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed

Monitor and attain production goals and standards: Ensure all repairs are in line with Ronald's Auto Body and OE manufacture procedures, all repairs are billed accurately and correctly

Manage daily production flow: Communicate with team (Body Technicians, Repair Planners, Shop Assistants) to ensure production is moving as needed to meet delivery requirements

Allstate DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CCC's estimates as needed, and lock final estimates and supplements

Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback and support for growth/progression opportunities
Core Values:

Teamwork - Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.

Accountability - Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.

Results Driven - Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted goals.

Sound Judgment - Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely resolution.

Customer Focus - Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.

Model the Way - Be authentic to the Ronald's Auto Body core values; Be the example by aligning your behaviors in a way that shows others how to act.

Inspire a Shared Vision - Challenge yourself and your team by creating bold objectives that excite and inspire; Create a personal connection between a teammate's goals, your team's goals and Ronald's Auto Body Vision.

Challenge the Process - Be the owner of the process committed to constant improvement both personally and collectively as a team; Look for new ways to get things done effectively and learn from mistakes.

Enable Others to Act - Develop your talent by ensuring teammates are engaged, challenged, and growing; Share power and responsibility by involving your team on routine and important tasks and decisions.

Encourage the Heart - Recognize hard work and reward success; Build strong relationships by caring about your team and celebrating both large and small victories.

What Makes the Difference:

Analytical Ability - Ability to work with a large number of details and data; Ability to analyze and challenge details, data and facts prior to decision making in order to repeatedly make accurate decisions

Attention to Detail - Ability to process detailed information effectively and consistently

Multi-tasking - Ability to work on and successfully complete many different tasks or projects at the same time

Stress Management - Ability to perform under pressure and in adversity

Time Management - Ability to analyze workload, assign priorities and maintain focus on tasks at hand in order to efficiently get work done

Written and Verbal Communication - Ability to provide clear explanations, write professional emails, and communicate well with our staff and clientele
Basic Requirements:

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
• Aptitude in decision-making and problem solving
• Ability to lead and work collaboratively with others to meet shared objectives
• Demonstrated ability to meet deadlines and achieve successful results
• Proficient knowledge and use of estimating software (preferrably CCC One)
• Proficient with Computers and other technology
• Valid drivers license
• Legally authorized to work in the United States
• Minimum of 5 years experience Manager/Estimator

Preferred skills:

• Bilingual (Spanish)
• I-Car & ASE certifications
• Advanced estimating certifications/recognitions
• Experience with DRPs
• Experience at an OEM certified collision center

Put yourself in a winning environment and join Team Ronald's Auto Body!

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: From $92,000.00 per year

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• general manager/estimating: 5 years (Required)

Work Location: In person

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