Family Care Network (FCN) provides the best possible primary healthcare for families here in our corner of Northwest Washington. As a locally owned and independently operated healthcare network, we're free to focus on what matters the most the health and well-being of our patients. It is also important to us to give our providers the resources and support they need to succeed. Our staff members fulfill an integral role in the patient experience and we value the contribution of each person on our healthcare team.

Join a team that cares. FCN is currently recruiting for qualified candidates with a strong training and technical background to join our EMR team to support the success of our Epic implementation currently underway. We are seeking individuals who possess the skills and experience to perform the critical role of EHR Trainer supporting both our staff and providers as we manage the transition to Epic in June 2023 and beyond. We welcome interested candidates with Epic experience or those who have a similar relevant technical background that are seeking to learn and grow their knowledgebase.

Title: EHR (EMR) Trainer, Bellingham, WA

Position: Full-time, Monday-Friday, non-exempt (hourly)

Compensation: $26.20 - $36.67 per hour. Placement within the range is determined by an evaluation of the candidate’s background, education and experience.

Bonus: Additionally, employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program and the Performance Recognition bonus program.

Essential Functions: The primary function of the EHR Trainer is to provide training to all users of the Family Care Network Electronic Health Records platform (EHR) and related systems. The EHR Trainer will develop EHR, and other related training content and materials based on chart reviews and input from management and users. The EHR Trainer will provide onboarding EHR training and subsequent trainings on system enhancement, upgrades, and related workflows. This position will support any new or upgraded implementation models. Implementation tasks will include testing in support environments, redesigning clinical workflows, facilitating end-user application trainings, and supporting go-live activities. The EHR Trainer will document and monitor new and existing workflows and their associated procedures. The EHR Trainer will also be involved in the development of necessary policies and procedures and will bring forward related issues that require resolution. The EHR Trainer also will be expected to cover aspects of general EHR support provided primarily by other team members.

EHR trainers work with the directors, managers, and leads to develop and maintain the training program for the roles in their application. Trainers may also work with provider champions.

We are looking for a qualified, motivated individual with a passion for family medicine who can:

• Assess/reassess EHR skills gaps and create topic and/or team-specific training programs.
• Conduct in person, one-on-one training, and or online sessions to refresh knowledge of users as needed or required by changes.
• Create/maintain training guides based on new information and/or best practices.
• Conduct observations of users in their work environment to identify areas for improvement and suggestions to workflow design.
• Document workflow design, identify areas for improvement and facilitate improvement among FCN users.
• Evaluate and analyze FCN EHR features and functionality for problem resolution.
• Provide first-level contact and problem resolution for all EHR users; provide user-reported problems using available tools, procedures, and policies.
• Assess and escalate user-reported problem in a timely manner; decide which issues need to be elevated to EHR management and/or IT support.
• Prepare training lessons, printing materials, and setting up the training room and environment prior to the training session.
• Present information verbally and in writing in a clear and easy-to-understand manner.
• Provide cross-cover for the EHR support team.
• Travel to all FCN Whatcom and Skagit county FCN sites as required.
• Manage projects by prioritizing deliverables and creating and adhering to timelines

Essential Knowledge, Skills & Abilities:

• Strong knowledge base of computer technology and essential EHR application functions.
• Excellent organizational, time management, analytical and problem-solving skills.
• Excellent oral and written communications skills with all levels of clinical, administrative and support staff.
• Ability to prioritize and multitask in performing detailed projects with frequent interruptions.
• Proven ability to solve problems, issues and concerns in a professional manner.
• Effective management of personal stress.
• Experience working in a primary care clinic or other health care setting strongly preferred.
• Fluency in English required, proficiency in Spanish a plus
• Familiarity with EpicCare Ambulatory products strongly preferred

Family Care Network Benefits:

Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.

• Our health benefits include: three different medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program and Life/AD&D plans. Benefit eligibility is determined based on the full or part-time status of the position.

At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).

• Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time employee generally accrues 18 days per year. EIB accrues based upon the number of paid hours excluding overtime, with a full-time employee accruing a maximum of 48 hours per year. Benefit eligibility is determined based on the full or part-time status of the position. Employees who are ineligible for FCN’s PTO/EIB programs accrue Paid Sick Leave per Washington State law.

Our retirement plan programs are designed to support you in preparing for retirement planning and include individualized financial planning guidance. We offer the following programs:

• 401k Plan with company match
• Profit Sharing Plan

Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours.

Job Type: Full-time

Pay: $26.20 - $36.67 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Bellingham, WA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical records: 1 year (Preferred)

Work Location: One location

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