Desktop Support Technician
Desktop Support Technician
S&S Activewear LLC
Bolingbrook, IL
Job ID : 697671776e5a565a336d4f5a776b394c2f773d3d
Job Description :
We're searching for a collaborative IT Support Technician to help us provide best-in-class technical service for our Internal customer. We use technology to build stronger relationships, solve ever-evolving problems, and put people first. By covering the costs of certificates and providing hands on training, we're also profoundly invested in your continued development.
Our unique career path allows you to pursue what you're most passionate about. From Information Security and Network Operations to Management and Business Intelligence, you can grow in any direction you want at S&S Activewear. All you need is a "can do" attitude and a strong work ethic. Interested? Join us!
S&S Activewear is a premium wholesale distributor of apparel and accessories that pushes the boundaries of traditional. We are a relationship-first, data-driven, and passionate team that brings fashion-forward apparel and accessories to the wholesale market.
Description
As a DST (Desktop Support Technician) you will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under limited supervision, you will respond to queries, isolate problems, and determine and implement appropriate solutions. Additionally, you will work with other team members to meet deadlines and provide status updates while resolving end user challenges. All S&S Activewear employees must adhere to the guidelines presented in the S&S Activewear Employee Handbook.
Schedule & Benefits
Monday-Friday 8AM-5PM, Full-Time, Exempt
Duties and Responsibilities
- Responsible for performing technical software and hardware support and informal training on hardware and software use in response to customer requests
- Follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes
- Responds to Tier I & II support requests via multiple sources such a phone, email, Microsoft Teams
- Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes
- Interacts with Internal customers in a courteous and professional manner
- Documents solutions to common problems and responses to frequently asked questions
- May provide on-the-spot training to customers
- Perform diagnostics, repair, and/or replace damaged hardware
- Identify and implement innovation in technology support to mitigate existing or potential problems
- Maintain records/logs of repairs and fixes
- Input, monitor, troubleshoot, track, and resolve Help Desk Support tickets to conclusion
- Remotely troubleshoot issues for offsite users
- Support in house software including O365
Required Education, Skills, Abilities and Experience
- Minimum 2 years of IT experience is required
- JAMF experience is a plus
- College degree in related IT related field or trade school equivalent
- CompTIA A+ certification or equivalent
- Networking experience is required
- Strong analytical and problem-solving skills
- Problem solving including root cause analysis and corrective action
- Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
- High degree of competency in Microsoft Office products
- Ability to work with minimal supervision
- Excellent written and verbal communication
- Ability to read and speak English
- Strong team member and able to contribute to a team environment
- Excellent time management skills
- 20% Travel is required
- Rotating on call schedule
- Able to routinely lift 50 lbs. and work on your feet daily
Physical Demands
S&S conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. S&S's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
Company Details :
Name : S&S Activewear LLC
CEO : Frank Myers
Headquarter : Bolingbrook, IL
Revenue : $100 to $500 million (USD)
Size : 1001 to 5000 Employees
Type : Company - Private
Primary Industry : Wholesale
Sector Name : Retail & Wholesale
Year Founded : 1987
ctvbba.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ctvbba.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, ctvbba.org is the ideal place to find your next job.
Details
: Bolingbrook, IL
: 41603 - 59170 USD ANNUAL
: 23 days ago
