NOW HIRING: Customer Support Office Assistant Position at DOBSON POOLS

We are located in New Preston, CT, a family-owned and operated luxury pool company since 1968.

This position is 30 hours/week in-person in our New Preston office.

Schedule is 4 days/week, off weekends and holidays.

Compensation starts at $20+/hr DOE, with eligibility for health insurance and retirement savings.

Primary job duties include: answering customer calls, assisting customers with service needs and new construction inquiries, responding and initiating communication with customers over email, assisting business owners with customer follow up, supporting the service team with web-based service software, regular office tasks of filing, data entry, billing, business continuity documents and any other tasks as may be assigned.

Our ideal candidate has exceptional use of English for professional writing, typing, speaking and communication. Fluidity with standard email systems, Microsoft Office Suite (including Word and Excel) is required. Prior experience with QuickBooks and business management software is highly desired.

Working at Dobson Pools will be a great fit if you are flexible to changing dynamics, value a team-oriented environment, have a keen eye for detail, have a desire to learn and are a self-starter, and you have a polished and professional demeanor.

Desired skills & experience:

· Minimum 2-3 years working in a high-end customer service environment

· Minimum 1-2 years writing and responding to professional emails

· Minimum 1-2 years answering professional phone calls & engaging with customers

· Minimum 2-3 years creating and managing files with Microsoft Word & Excel

· Prior experience working with QuickBooks

· Prior experience working with business management software

· Ability to adeptly shift between tasks and pick up where you left off

· Flexible mindset to adjust to varying business needs day-to-day

· Dedication and pride in the work you do

· Ability to communicate complex issues in a straight-forward manner

· Prior experience with employee-experience programs

· Readily able to take ownership of your time and prioritize job tasks

Dobson Pools is a custom builder and service provider for exclusive clients with gunite pools. Check us out – www.dobsonpools.com

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• New Milford, CT 06776: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• QuickBooks: 2 years (Preferred)
• Office: 2 years (Required)
• Microsoft Office: 3 years (Required)
• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: One location

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