Job Description

Position Title: Customer Service Representative

Department: Finance

Reports To: Dealer and Consumer Services Manager

General Summary: Serves customers by providing product and service information; taking & processing orders, resolving product and service problems.

Essential Job Functions:

• Enter orders from customers received via telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Review and follow through on all warranty issues
• Obtain and evaluate all relevant information to process service inquiries
• Provide pricing and delivery information to customers
• Set up new customer accounts and perform related verifications
• Process orders, applications, and requests
• Organize workflow and dispatch to meet customer expectations
• Direct requests and unresolved inquiries to the designated resources
• Record inquiry details, comments, and complaints
• Prepare and distribute various activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Any and all other responsibilities as assigned.

Knowledge, Skills, and Abilities:

• Fully proficient with Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Team-oriented with a positive attitude and willingness to work hard
• Communication skills - verbal and written
• Understanding of hand tools/use & application
• Highly motivated, flexible, self-directed, and outgoing personality
• Listening & interpersonal skills
• Analysis and problem-solving
• Customer service orientation
• Adaptability & stress tolerance
• Acute attention to detail is imperative

Education and Experience:

• Bachelor's degree
• Excellent writing and communication skills
• Retail customer service experience helpful
• Clear understanding of customer service principles and practices

Compensation and Benefits:

• Compensation DOE
• Health, dental and vision insurance
• 401k
• Free water, decent coffee, nice people

Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Ketchum, ID 83340: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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