Dance Unlimited, LLC is looking for an exceptional and committed Client Services Manager, who is passionate about building relationships and serving our clients. The right candidate should be responsible, reliable, organized, self-motivated, an outstanding communicator, and can multitask with ease.

You will support the Director’s vision for the Company by ensuring the day-to-day running of the studio is on track by providing an excellent customer experience. Surprise our clients by exceeding their expectations with exceptional service and communication and be an integral member of the team.

We are seeking a leader who thrives on seeing their whole team succeed, who will roll up their sleeves and jump in wholeheartedly always striving for excellence. To be successful in this role you must demonstrate that you have:

• A true desire to serve. Supporting our Purpose and helping people feel better about themselves through embracing compassion, inspiring confidence, and building community. Your role is an essential part of the experience as you will ensure all systems and procedures keep this at their core as well as making this experience a priority on every client's visit. You understand that service, clients and their care are of highest priority. You always want people ­no matter who they are ­to have the best experience and to feel welcomed and included. This includes anticipating their needs and bringing loads of magical wow moments to each client’s experience both directly with you and with each team member. We aim to have our clients leave with their head held higher, their hearts fuller and a big smile on their face in our all inclusive environment.

• A great team player. It is of utmost importance to us that our team thrives as a whole. We strongly believe that together we can achieve more, be stronger and have more fun. It is essential that our team members work well together and as a cohesive team with a great understanding of the overall why and purpose behind everything we do. Working as a team to us means being transparent, supportive, inclusive, positive, and acting with integrity to put the good of the company and whole team at the center of all conversations with a focus on solutions, not problems. Respectful open discussions are common and expected as our team of passionate people strive for excellence.

• Fantastic communication skills. You hold maintaining relationships and keeping in contact with people as a high priority. You have a focus on clear, transparent communication with an outlook always to find a positive solution for any issues in a timely manner. You take personal responsibility for your actions and pride yourself on your integrity. You are kind, enthusiastic and inclusive, exuding warmth and enjoy connecting with people. Our greatest measure of success is attracting the right kind of people and retaining them and you understand that preserving and cherishing the relationships we have with our clients and team is top priority.

• Initiative. You have a great ability to think outside the box and figure things out to creatively solve problems independently. In a small business, we must act swiftly and address challenges head on, your ability to think and act quickly to get back on track, or better still onto an improved track, is essential.

• Good tech skills. You will need to be able to get across a variety of platforms quickly including organizational app’s TRELLO, CANVA, CRM currently Jackrabbit, website management, Mailchimp email marketing software and Google Drive. We are always looking at improving how we use these platforms and to find options which may work better for us.

• An eye for detail and a love of organization. You will need to be able to change course and work quickly when curveballs are thrown your way to ensure the company is consistent in delivering.

• A passion for excellence. You go above and beyond on tasks and hold yourself to a high standard of excellence. You are able to identify gaps and act quickly to resolve them.

• Ability to prioritize and get things done as small business priorities can change quickly. We need someone who is able to keep an eye on the big picture while creating order and reducing chaos to ensure that we deliver consistency and excellence. You are a powerful planner and super productive.

• Fast on the job learner. As things can quickly change in a small business and it’s often all hands on deck, it’s important that you are able to learn new skills on the go to help fill gaps as needed. We hold attributes like initiative, planning, punctuality, being a team player, passion, self motivation, genuine warmth and care for people and a sense of responsibility as top priorities. The details and additional skills needed can be learned on the job for the right candidate.

• A passion for the arts and people. As we are a dance school, a passion for the arts, culture and most importantly people is essential. Knowledge of the dance world is helpful but not required.

This is a permanent part time position averaging 24-30 hours per week, mostly afternoons and evenings. Occasional mornings and weekend hours. Summer hours will vary.

Please email your complete resume and cover letter sharing why you would be the perfect candidate for this job. Serious inquiries only.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location

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